A business that can’t please its customers isn’t a business that will withstand the test of time. A big part of how effective you are at pleasing your customers is how you communicate with them. A lot of businesses just stick to the usual template of landline calls and emails. You can do much better than that. Go the distance with your customer communication with this guide.
Social media
If you’re not using your social media accounts to actually interact with your customers, then you’re making a big mistake! One of the great things about having a social media is being able to fully engage with your customers in new and exciting ways. This, of course, can be a pretty time-consuming endeavor. Something that a lot of businesses underestimate. Consider hiring a part-time or full-time community manager who can oversee the communications with customers. This is common for platforms such as Facebook or Twitter. If the problem or solution is quite complex, then you should encourage the affected customers to use another method of contact.
Internet and video calls
Using a plethora of online communication programs, your company can bring voice communication to the customer without racking up phone bills. Voice over Internet Protocol, as it’s known in technical terms, allows you to make calls using a computer, which can be convenient for customers who prefer to communicate that way. You can check out Unitel for more information. You could even explore the possibility of hosting video chats with your customers. Some customers may prefer to see someone’s face because it helps the service feel more personal.
Texting
When business owners think of using phones to communicate with customers, they rarely think of using SMS! This can be a perfect way of providing customer service. It can be a lot more convenient to people than email. It also allows them to answer at their own pace while on the go. Not only this, but you can also use text messaging to send automated suggestions and reminders .You’ll want to be careful with how you approach since you don’t want to bother the customer.
