The internet brought a lot of good for businesses in general. It made remote work possible, allowing companies to save on labor and get the best talents in the world. And while managing remote teams is no easy work, it’s made possible with trusted and reliable providers like Freeje.
Communication is an integral component of the success of a remote team. Without physical access to them, you’ll need to focus on enhancing the modes available so you can mimic the on-site experience as closely as possible.
Having remote teams is a great thing. It lets you scale up more quickly without having to worry about heavy capital investment. But if you want to successfully manage them, VoIP integrations can be the key to success.
Essential VoIP integrations for your remote staff
There are endless ways that you can tweak your system with VoIP.
Depending on the nature of your staff’s work and your desired communication flow, what you’ll need may change. But for effective management, here are some that we recommend:
1. Call conferencing
You don’t want your workers to complete their tasks in isolation, with emails the only way to contact other employees. In doing that, you’re not harnessing their full potential.
Call conferencing allows you to get on a meeting with them so that they can engage with everyone else. Who knows? Their next pitch may just be what you need to get your business to the next level.
Plus, it helps address issues as they arise. No need for lengthy emails going back and forth which cost a lot of time and effort from everyone.
2. Automatic call scheduling
Regardless of the situation, it’s still very important to touch base to ensure that there’s no potential snag ahead. This is also essential in getting updates from them, so you’re going blind in assigning tasks moving forward.
And in such a case, you don’t want to manually schedule it all the time. This type of automation is what they refer to in the home shopping industry as “set it and forget it.”
Because once you determine the optimal time for such meetings, they would be scheduled regularly by the system. And for everyone else, all they have to do is RSVP and ensure their availability.
3. Integrate calls with tasks
Imagine having to talk to someone while also jotting down important information. What are the odds that the notes wouldn’t be accurate a hundred percent of the time?
Your staff is human and is bound to commit errors. What you can do is minimize avenues where they can create errors by having phone calls make tasks.
Some of these may include saving the caller’s contact information and assigning tasks automatically. These little conveniences mean that the employee can focus on the call instead of on two things at once.
4. Warm transfer
Do you know how call center agents sometimes transfer you to another department? Usually, this means having to explain everything over again, which frustrates the caller.
But with warm transfers, agents can speak to each other first before transferring the call. This allows one to orient the other of the person’s issues so all the caller has to do is confirm the accuracy of the information passed along.
5. Business phone app
Instead of the regular business phone, this is the alternative. And because it’s an app, you’re giving them a phone within a phone.
What’s great about this is even your remote team can be contacted by your clients as if they’re in your headquarters. And with a business phone line mobile app, they would have a smooth sailing experience.
6. Shared contacts
The concerns of the marketing department aren’t solely their concerns, are they? Even at the department level, there’s a lot of communication going on. And this is where shared contacts come in handy.
Instead of the conversation being kept only within a small circle, even non-participants can view what’s happening. This reduces the need to reorient people from other departments if there’s a new client onboarded.
Think of it as a group chat. The only difference is you have a choice whether someone can actively participate or not.
VoIP: A Great Solution for Your Remote Team
Providing a reliable way to keep communication open, VoIP is a must-have for the success of a growing remote team. It’s flexible so you can add or deduct integrations as needed without having to pay early termination fees.
They’d also love the convenience of it. VoIP is designed to be reliable, and for every need, there’s an accompanying integration. This allows better centralization of information so everyone’s always working with up-to-date information.
Managing remote workers may not be easy, but it’s made so much better with VoIP. Success doesn’t happen by chance. It happens with smart business owners like you who build their systems for it.